FAQs

  • Each role-playing exercise conveys its own lesson-learned. Lessons emphasized in the Asking Questions Curriculum are:

    • Ability to Identify New Customer Needs:

      • Customer-facing personnel must be adept at pivoting and finding new customer needs when the original product offering does not attract interest.

    • Quick Recognition of Information Gathering:

      • Customer-facing personnel need to quickly recognize when they are being used solely for information without any intent to purchase, and must be able to propose a win-win solution in such situations.

    • Navigating Competitor Conversations:

      • Customer-facing personnel should effectively navigate discussions about competitors, challenging long-held assumptions to capture a greater share of the customer’s budget and accurately quantify the opportunity.

    • Separating Politeness from Genuine Interest:

      • Customer-facing personnel must distinguish between politeness and genuine interest, and be proficient at quantifying and communicating their value proposition compared to alternatives.

    • De-escalating Stressful Situations:

      • Customer-facing personnel need to be skilled at de-escalating stressful situations, such as price increases.

    • Identifying Decision Makers:

      • Customer-facing personnel must be able to probe effectively to determine if the customer’s “champion” is not actually the decision-maker.

    • For teams with limited training budgets, a Self-Guided Asking Questions Workshop can run for as little as $60 USD/person. This Workshop takes approximately 4 hours and is a great add on to team meetings.

    • For individuals new to customer-facing, or individuals interested in evaluating whether an on-site Asking Questions Workshop is right for their team, our Destination Based Workshops are a great option. These workshops are generally $499 to $699 USD/person; depending on the venue.

    • For large organizations, and those interested in training an entire team at once, Asking Questions facilitators can come on-site to your chosen location and conduct a Private Workshop. The cost of such workshops varies by the number of attendees.

      The cost of a Private Workshop is $10,000 per day for teams up to 24-persons. This is inclusive of all course materials. Travel and expenses are billed separately. Additional participants are charged at a rate of $400/attendee.

  • Yes. Curriculum kits are enough to conduct a workshop with one-facilitator and 10-participants. If you plan on having several more participants, you should plan on ordering additional kits.

    If you only need one or two extra packets, these can be purchased separately via the Amazon Kindle app.

    The Asking Questions Curriculum is Copyright protected. Asking Questions explicitly bans the digital and physical copying of workshop materials.

  • Individual packets for Facilitators, Packet A, and Packet B are available on the Amazon Kindle store.

    Physical copies of the Asking Questions Curriculum are not sold individually to discourage unlicensed copying.

  • Great. Contact Us at info@asking-questions.com and we'll find a mutually agreeable time to connect.

  • Email us at info@asking-questions.com and somebody will reach out to you quickly!