Self-Guided Workshops

Create More Meaningful Customer Interactions

Our Self-Guided Workshops are crafted for leaders and training departments to guide participants through hands-on exercises that enhance their ability to ask better questions, thereby creating greater customer insights.

In a Self-Guided Asking Questions Workshop, a facilitator guides teams of two or three through interactive exercises to improve their questioning skills in a real-world customer-facing scenario. Each participant receives either Packet A or Packet B with unique information, and they must ask open-ended and close-ended questions to complete their assigned goal.

To ensure a seamless facilitation process, each exercise includes a step-by-step video guide that introduces and times every interactive step. Additionally, a unique slide deck is prepared for each exercise to aid team discussions during debriefings. These resources guarantee that every session is easy to follow and maximizes the learning experience, allowing participants to focus on developing their skills with confidence.